Drove a 62% increase in user onboarding by leading the development of Tech+’s mentorship web portal
• Led weekly sprints, stand-up meetings, and prioritized Jira tickets, accelerating the portal launch by 4 months,
while ensuring product vision alignment across software, design, and marketing teams
• Identified key inefficiencies through usability testing and A/B testing to strategize a streamlined mentor/mentee
matching experience, resulting in a 50% faster user onboarding process

• Managed a 10-person team, reducing product hold times by 35% through optimizing quality processes,
resolving daily operational challenges, and coaching frontline staff on best practices for sustained improvements
• Implemented a product hold tracking system, automating processes and improving product recovery by 28%
• Developed an intuitive Power BI dashboard to analyze manufacturing related product complaint trends and KPIs
• Presented consumer complaint data to leadership each period to align production strategies with consumer needs

• Boosted client engagement by 45% by leading the end-to-end revamp of the "New Beginnings" journaling app
• Designed and developed 40+ high-fidelity pages using Figma and FlutterFlow, streamlining the journaling
process through simpler, intuitive layouts, interactive elements, and user-centric navigation
• Led project scoping, market research, and user research to better understand niche user needs and identify pain
points limiting user satisfaction in the app’s previous interface

• Built and deployed a portfolio website with HTML, CSS, and JavaScript, featuring interactive navigation and a
user-friendly interface to showcase projects
• Optimized performance across devices with responsive design, improving cross-platform usability